What is a no-show?
A no-show is considered as a situation that is beyond the rider’s control.
– When do I need to cancel a trip to avoid being a no-show?
Please notify TriCounty Link at least two hours in advance of your scheduled pick-up time if your trip is not needed. Cancellations must also be made during normal business hours between 8:00 a.m. and 5:00 p.m. Shorter notice without a compelling reason could result in service interruption.
TriCounty Link defines a no-show as when you:
- fail to cancel your trip at least two hours before your scheduled pick-up time.
- fail to meet the bus at your designated pick-up location; or you are not ready to go during your scheduled pick-up time and the driver has to leave without you to pick up the next passenger on the schedule.
– How do I appeal a suspension of service?
If your service is being suspended due to a series of no-shows, you can request a review of the decision by calling TriCounty Link within 14 calendar days of receiving the notice of the suspension. A TriCounty Link staff member will review your file and may talk with you or others to gather additional information. A decision will be made based on this review.
If you are still dissatisfied with the review decision, you may appeal by sending a written request within 14 calendar days of notification describing why you disagree with the decision. Please refer to our appeals process under item #5. For more information contact TriCounty Link at Telephone: 843-899-4096, Toll Free: 800-966-6631, or SC RELAY 7-1-1.
Send your appeal request to:
TriCounty Link ADA/Customer Service 305 Heatley Street Moncks Corner, SC 29461
If an ADA passenger has four (4) “no shows” they will be subject to a qualification review.