Mobile Pay – Token Transit

Your Phone Is Now Your Bus Pass!

The Token Transit app allows Tricounty Link customers to purchase bus passes with their smartphones, which can then be used as electronic tickets to board buses. Customers will need to download the Token Transit App to use the mobile pay option.

To ride, the customer simply shows their phone to the driver as they board the bus instead of sticking a pass or cash into the farebox.

How It Works

Here’s how to pay for your Tricounty Link pass with a mobile device, in just 4 easy steps:1. Download
Download “Token Transit” from the Google Play Store (Android) or the Apple App Store (iPhone).
You can also scan this QR code to go directly to the app store.

2. Purchase

Select a Tricounty Link fare type, from a single ride to a monthly pass.

3. Activate
When you are ready to ride, tap your pass to activate. All passes are stored in your Token Transit account.

4. Validate
As you board the bus, simply show your ticket to the Operator.

Helpful Tips

If you plan on using Token Transit for Tricounty Link trips, here are a few things you’ll want to keep in mind:

  1. At this time, the Token Transit app must be downloaded to utilize the mobile pay services.
  2. Passes and tickets are not date specific and are non-directional. Trips are counted at the time of activation.
  3. Be sure to load your pass on your smartphone prior to the bus approaching and/or boarding Tricounty Link.
  4. Wait until the bus approaches the stop before activating your pass. Do NOT activate until you are ready to board the bus.
  5. Digital passes expire 60 minutes after activation. The time allotted to use your pass includes your (1) free transfer. You must use your transfer within time allotted.
  6. A paper pass is still required when transferring to or from CARTA.
  7. Anyone can purchase specialty passes including ADA service tickets. However, to use those specialty passes customers are still required to have predetermined eligibility and/or required to show a current ID to board the bus.
  8. Should you experience any technical issues with the app, please contact Token Transit, at help@tokentransit.com. Tricounty Link customer service can be reached at 843-899-4096.

FAQs

How much do mobile passes cost?

Passes purchased using the Token Transit app cost the same as regular passes.

Can I request a refund?

Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at support.tokentransit.com.  Tricounty Link customer service can be reached at 843-899-4096.

When do I need an internet connection?

An internet connection is required in order to purchase your pass.  An internet connection is also required to use your pass for the first time, and at the beginning of each day on multi day passes.

Which passes are available on Token Transit?

All passes are available on Token Transit.

Can I buy transfers on Token Transit?

Passes on Token Transit have the same rules that paper passes do.

Can I buy transfers to other transit agencies through Token Transit?

Yes. Token Transit works with many agencies around the country and you can purchase passes
for any participating Transit Agency.

How do I know if my pass is active?

Active passes will be displayed in the Token Transit app when opened.

Is there a record of expired passes?

Yes, you can view a log of your past actions by going to your Account Settings and selecting
‘History’. There will be a new entry every time you use a pass.

Can I have a receipt for my pass purchase?

Yes, but in order to do so, you will need to make sure that you include your email address when
you register your account. Receipts will be sent to the email address associated with your
account.

What if my battery dies while my pass is active?

You are responsible for keeping your phone charged while using your pass. Refunds will not be
issued if your phone’s battery dies while your pass is active.

What happens to my account if I lose my phone?

Your passes and payment information are linked to the account associated with your phone
number. They are not linked to your physical phone. Logging in with your phone number on a
new device will restore your previous pass and payment information.

Is my credit card information secure?

All personal and credit card information is securely stored, using Token Transit’s encrypted
Payment Card Industry Data Security Standard (PCI DSS) compliant server.

I don’t have a credit or debit card. Can I go to a Transit Pass Outlet with cash or a check to pay for and load passes onto the app?

No. Not at this time, but we expect to have this available soon.

I’m taking a group of students for a field trip. Rather than pay cash or buy paper passes, can I use the Token Transit app?

Yes! You can purchase multiple passes at once using the Token Transit app.

I need help with the app! Who can help me?

Should you experience any technical issues with the app, please contact Token Transit, at support.tokentransit.com. Tricounty Link customer service can be reached at 843-899-4096.